FAQs
Website: septemberedits.com Company: MODULEX LLC Owner: LIHONG DONG SOLE MBR Registered Address: 30 N GOULD ST STE N, SHERIDAN WY 82801 EIN: 98‑1921249 Contact Phone: +1 4054685214
Below are frequently asked questions about shopping, orders, shipping, returns and customer service on our website. If you have any further questions, feel free to contact our support team anytime.
Order & Payment
Q1: How do I place an order? A: You can place an order directly on our website. Simply add items to your cart, complete your shipping information at checkout, and finish payment. You will receive an official order confirmation email once your order is successfully placed.
Q2: What payment methods are accepted? A: We support secure online payment methods via trusted third‑party payment gateways to ensure transaction safety for all customers.
Q3: Can I modify or cancel my order? A: Order modification or cancellation is only available before your order is processed and shipped. Once the order has been dispatched, no cancellation is allowed. You may refer to our Return Policy for post‑delivery solutions.
Shipping & Delivery
Q4: How long does order processing take? A: All orders are processed within 1–3 business days after payment confirmation. Processing time does not include weekends and official public holidays. A shipping confirmation email with tracking information will be sent once your order is shipped.
Q5: How long will my order take to arrive? A: Estimated delivery time varies by destination. Domestic US orders take 3‑7 business days after dispatch. International orders take 7‑20 business days. Delivery delays may occur due to customs clearance, weather conditions, or carrier operational issues, which are beyond our control.
Q6: Do you offer international shipping? A: Yes, we provide international shipping services to most countries and regions worldwide. Customers are solely responsible for any local import duties, taxes or customs fees incurred during delivery.
Return & Refund
Q7: What is your return eligibility? A: Customers can submit a return request within 30 calendar days after receiving the order. All returned items must be in original, unused and unopened condition with complete original packaging and accessories to qualify for return or refund.
Q8: Who is responsible for return shipping fees? A: Return shipping fees vary by reason. For orders with quality issues, incorrect items or our operational errors, we will cover the return shipping cost. For personal reasons including change of mind, customers are responsible for all return shipping fees. Original shipping fees are non‑refundable.
Q9: How long will I receive my refund? A: After we receive, inspect and confirm the condition of your returned items, we will process your refund within 5‑7 business days. The refund will be credited back to your original payment method. The final arrival time depends on your bank’s processing schedule.
Q10: Can I exchange my order? A: We do not support direct product exchanges. If you need a different item, please submit a return application for your original order and place a new order on our website.
Customer Service
Q11: How can I contact customer support? A: You can contact our support team via official email: support@septemberedits.com. Our service hours are Monday to Friday, 9:00 AM – 5:00 PM Mountain Time. We will reply to all valid inquiries within 1‑2 business days.
Q12: What should I do if my package is lost or damaged? A: Please contact our customer support team promptly with your order number and relevant proof materials. Our team will verify the situation and provide a reasonable solution based on specific circumstances.