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Return Policy

Website: septemberedits.com Company: MODULEX LLC Owner: LIHONG DONG SOLE MBR Registered Address: 30 N GOULD ST STE N, SHERIDAN WY 82801 EIN: 98‑1921249 

This Return Policy applies to all purchases made on septemberedits.com operated by MODULEX LLC. Please read this policy carefully before placing your order.

1. Return Eligibility

  • You may request a return within 30 calendar days from the date you receive your order.
  • Items must be returned in original, unused, unworn condition, with all original packaging, tags and accessories intact.
  • Items that are damaged, altered, worn, or missing original packaging will not be eligible for a full refund.
  • Personalized, custom‑made items are non‑returnable unless the item arrives defective.

2. How to Initiate a Return

  1. To start a return, please contact our customer service via email: support@septemberedits.com.
  2. In your email, include your order number, photos of the item, and reason for return.
  3. Our support team will review your request and provide you with return instructions and the official return address.

Return Address: MODULEX LLC 30 N GOULD ST STE N SHERIDAN WY 82801 United States

  1. Do not send items back without prior approval from our customer service team. Unauthorized returns will not be processed.

3. Return Shipping Cost

  • If the return is due to our error (wrong item, defective, damaged on arrival), we will cover the return shipping cost.
  • If you are returning an item for personal reasons (change of mind, size issue, not as expected), you are responsible for all return shipping fees.
  • Original outbound shipping fees are non‑refundable.

4. Refund Processing

  • Once we receive and inspect your returned package, we will process your refund within 5‑7 business days.
  • Refunds will be issued back to your original payment method.
  • Please allow additional time for your bank or payment provider to post the refund to your account.
  • We do not offer cash refunds.

5. Exchanges

We do not offer direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order on our website.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 7 days of delivery.
  2. Provide clear photos of the damaged product and original packaging.
  3. We will evaluate your claim and offer a refund or replacement at our discretion.

7. Lost Return Packages

You are responsible for the package while it is in transit back to us. We strongly recommend using a trackable shipping service for your return shipment. We are not liable for lost or stolen return parcels.

8. Prohibited Goods

We do not accept returns for prohibited goods including adult / pornographic products, weapons, tactical equipment, counterfeit or infringing merchandise.

9. Contact Information

For all return‑related inquiries: Email: support@septemberedits.com Business Hours: Monday‑Friday, 9:00 AM‑5:00 PM (Mountain Time) Contact Phone: +1 4054685214

MODULEX LLC reserves the right to update this Return Policy at any time. Changes will take effect upon publication on this website.