Shipping Policy
Website: septemberedits.com Company: MODULEX LLC Owner: LIHONG DONG SOLE MBR Address: 30 N GOULD ST STE N, SHERIDAN WY 82801 EIN: 98‑1921249
1. General Information
This Shipping Policy applies to all orders placed on septemberedits.com operated by MODULEX LLC. All shipments are processed in accordance with the terms stated below. Please read this policy carefully before placing your order.
2. Processing Time
- After receiving your order confirmation, our team will process and prepare your items within 1‑3 business days.
- Processing time does not include weekends and public holidays.
- We will send you a shipping confirmation email with tracking number once your package is dispatched.
3. Shipping Destinations & Carriers
We ship to most countries worldwide. We use reputable third‑party shipping carriers for international and domestic deliveries.
- Domestic (United States): Standard shipping service.
- International orders: International postal or courier service.
Note: Delivery time varies depending on destination country, customs clearance and local postal service. We cannot guarantee exact delivery dates.
4. Estimated Delivery Time
- US Domestic: 3‑7 business days after dispatch
- International: 7‑20 business days after dispatch
Delays may occur due to customs inspection, holidays, weather or carrier disruptions. We are not responsible for shipping delays caused by customs or third‑party carriers.
5. Shipping Fees
Shipping cost is calculated at checkout based on order weight, size and shipping destination.
- Free shipping may apply for eligible orders, subject to current site promotions.
- All shipping fees are non‑refundable, unless the order is canceled before shipment.
6. Customs, Duties & Taxes
For international orders:
- Import duties, taxes and customs fees are the responsibility of the customer.
- We do not pre‑collect customs fees. The local customs authority will charge these fees upon package arrival.
- We are not liable for any customs‑related charges or package seizure caused by local regulations.
7. Lost, Stolen or Damaged Packages
- If your package shows delivered but you have not received it, please first check with your local postal service / carrier and your neighbors.
- For lost or damaged items, please contact our customer support within 14 days after the estimated delivery date, provide your order number and photos of damaged packaging/items.
- We will work with the carrier to file a claim. Resolution will be subject to carrier investigation results.
8. Address Accuracy
It is customer’s responsibility to provide complete and accurate shipping address.
- If package is returned to us due to incorrect, incomplete or undeliverable address provided by customer: customer will be responsible for reshipping cost.
- We are not liable for delivery failure caused by wrong address information.
9. Order Cancellation
- You may cancel your order before it is shipped. Once package has been dispatched, cancellation is no longer available, please refer to our Return Policy.
10. Contact Us
For any shipping‑related questions: Email: support@septemberedits.com Business Hours: Monday‑Friday, 9:00 AM‑5:00 PM (Mountain Time) Contact Phone: +1 4054685214